Refund policy

Return & Refund Policy

At Kortlan Screen Printing & Embroidery, we take pride in providing high-quality custom apparel, promotional products, signs, and printed items. Because many of our products are made specifically for each customer, our return and refund policy is outlined below.

Custom and Personalized Orders

Due to the custom nature of our products, all custom, personalized, and made-to-order items are non-returnable and non-refundable once production has started.

This includes, but is not limited to:

Custom t-shirts and apparel
Screen printing orders
Embroidery orders
DTF transfers and custom prints
Banners, signs, decals, and promotional products
Team, school, business, or event orders
Any item made with customer-provided artwork, names, numbers, or special requests

Order Approval Responsibility

Customers are responsible for carefully reviewing all proofs, mockups, sizes, quantities, spelling, colors, and design details before approving an order. Once approval is given and production begins, changes may not be possible.

We are not responsible for errors that were approved by the customer, including:

Spelling mistakes
Incorrect names or numbers
Wrong sizes selected by the customer
Design placement approved before production
Color choices approved before production

Returns for Non-Custom Items

Non-custom, blank, or stock items may be eligible for return within 7 days of purchase, provided they are:

Unused
Unwashed
In original condition
In original packaging if applicable

Approved returns may be issued as store credit or refund, at our discretion.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 3 business days of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item

If the issue is determined to be our mistake, we will work with you to provide a replacement, repair, or refund when appropriate.

No Refunds on the Following

We do not offer refunds or returns for:

Custom or personalized products
Orders canceled after production has started
Minor color variations caused by screen settings or printing processes
Slight size, placement, or color differences that are considered normal in custom printing
Customer-supplied artwork that prints as approved
Orders not picked up after completion unless otherwise agreed

Deposits and Cancellations

For larger custom orders, deposits may be required before production begins. Deposits are non-refundable once design work, ordering, or production has started.

Orders canceled before production begins may be eligible for partial refund, minus any design time, setup fees, or materials already purchased.

Contact Us

If you have any questions about your order, please contact us:

[Print Shop Name]
[Phone Number]
[Email Address]
[Business Address, if desired]